Contact Us

Phone

(03) 5429 2555

 

Email

contact@kobokusc.com.au

 

Address

8 High Street 

Lancefield Vic 3435

 

Opening Hours

Monday - Closed

Tuesday - 8.30 am to 5pm

Wednesday - 8.30 am to 8pm

Thursday - 8.30 am to 8pm

Friday - 8.30 am to 5 pm

Saturday - 8 am to 2 pm

Sunday - Closed

 

Online Enquiry

Please call me back
* Required fields

Cancellation Policy:

 

We understand that you may need to change your booking, we ask that you provide us with a minimum of 48 hours’ notice by PHONING the clinic during business hours to allow us enough time to offer that appointment to another client. Please keep in mind messages on Sundays or public holidays will not be counted as this does not provide us with enough time to fill your spot.

 

Cancellations must be made by phoning the clinic. If you are unable to provide adequate notice of cancellation due to any unforeseen circumstances, you may send someone in your place to avoid a cancellation fee.

  • Less than 48-hour notice will result in not being refunded your booking deposit. 
  • ‘NO SHOWS’ will not be refunded there booking deposit. 
  • When a deposit has been pre-paid for a booking and there has been a late cancellation or no show, the deposit will be forfeited. In the case of pre-paid treatments or packages, the full cost of treatment will be forfeited

This policy is to confirm your commitment to attending the scheduled appointment & to protect the clinics interest in the incident of late cancellations.

As a courtesy, we do SMS to confirm the date and time 48 hours prior to your appointment.

If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

 

We appreciate your understanding.

 

Voucher Policies:

 

Gift Vouchers are non-refundable and must be used within 12 months of purchase and cannot be redeemed  on products or for cash.

Gift vouchers must be presented in order to be redeemed. 

Our cancellation policy also applies to Gift Vouchers. Clients who do not provide 48 hours notice of their cancellation will forfeit 50% of the treatment total and the full cost when a no show occurs.

 

Pricing Policies:

 

We reserve the right to alter prices without further notice. Treatment prices may vary from client to client based on their individual treatment needs and personalised treatment packages purchased.

 

Payment Policy:

 

We accept the following payment methods.

  • Eftpos
  • Mastercard 
  • Visa
  • Cash 
  • Zip-pay
  • Afterpay