DELIVERY & RETURNS

Delivery within Australia

We offer FREE STANDARD DELIVERY for all orders over $100.

For orders under $100, we charge a $12 flat rate postage fee for deliveries within Australia.

To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed to the checkout where the full cost will be calculated and displayed before you finalise any payment.

It is your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 5 business days of the purchase date.

Most Australian orders should arrive within 7-10 business days after dispatch depending on the destination.

It is your responsibility to inform us promptly if an order does not arrive either by emailing contact@kobokusc.com.au within a reasonable period, we will lodge an enquiry with the courier and advise you of any issues that are discovered.

You will receive a tracking number for your reference when your order is shipped.

Delivery outside Australia

Unfortunately, Koboku Skin Clinic does not currently deliver outside of Australia.

Returns

If you change your mind, we will happily exchange or refund your item/s providing the following conditions have been met:

  • The items are returned within 30 days of the purchase date and the original sales receipt is present; and

  • Items must be in the original condition as purchased and the product has not been opened.

Please contact us via contact@kobokusc.com.au if you would like to return your purchase.

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

If you experience packing problems, please check your items against your receipt.

If there are any discrepancies, please email contact@kobokusc.com.au as soon as possible and within 30 days of purchase date.

Damages

If you receive any products in a damaged condition, we may issue you a credit in the amount paid for the products or send replacement products at our discretion.

If you wish a return or replacement due to damages please notify us within 7 days of the delivery date.

We may ask You to provide proof of the damage, as a condition of refund or replacement.

Risk of damage, loss or deterioration to products passes to you on delivery in accordance with these terms.

Products ordered by you remain our property until you pay for them in full.

Thank you,

Team Koboku x